ToxicFox Reviews
Based on 27 customer reviews and online research, toxicfox.co.uk has a consumer rating of 2.7 out of 5 stars, indicating most customers are generally satisfied with ToxicFox.
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1 Star(15)
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How would you rate ToxicFox?
Top Reviews
My order looked nothing like what I ordered - was told refunds/returns are not an option.. offered a discount code! Why would I want to spend more money on a website that did so bad? Plus the discount code wasn't actually given in the response that offered it ha.
Update: 4th August The saga continues. After posting a bad review across Toxic Fox FB pages last night I got a message from an anonymous person at the company this morning apologising for the delay. At this point I thought 'great maybe they are going to sort it'... Nope. I was passed on to yet another customer service team member who informed me it would be another 2-3 days before dispatch! The last time I spoke to them I was told the very latest the bag would be dispatched was the 29th July (over a month later than the original date of the 23rd June) But here I am on the 4th of August in the same position. No bag and STILL recieving generic copy and paste replies! Now I know I sound like I am going on a bit but I am so annoyed. I have been more than patient waiting for my order. I can see from trust pilot I am not the only one in this position. It's not ok to keep hiding behind the unique circumstances we all find ourselves in. If you don't have the capacity, you shouldn't be taking more orders!See below for replies:Georgia repliedAug 4, 11:59amHi again Rebecca,Thank you for your email and order.First and foremost please accept my apologies for the delay you have encountered with ourselves.I have located your order and discussed this with our production team who have advised that this is currently within production and will be completed and dispatched within the next 2-3 working days.Kind regards,Georgia TyteCustomer Care AdvisorAugust 3rd: WHERE IS MY BAG!?!I ordered a Jute Bag over two months ago. I have now tried to contact you twice about the whereabouts of the bag and received nothing but generic replies to my emails. This is not acceptable considering the original estimated dispatch date of the bag was the 23rd June. You should not be accepting orders on products you cannot supply in a reasonable time frame. The bag was for a friend who has recently graduated as a teacher. It's so disappointing, my friend has not been able to have a proper graduation because of Covid-19 and now hasn't received her gifts either! Toxic Fox by name, toxic company by nature! Generic replies below! Customer service at its best:Konstantinos repliedJul 22, 4:51pmGood afternoon RebeccaThank you for your email and order.First and foremost please accept my apologies for the delay you have encountered with ourselves.I have located your order and discussed this with our production team who have advised that this is currently within production and will be completed and dispatched within the next 5-7 working days.Please accept my apologies for this inconvenienceKind regards,Konstantinos PetroulasCustomer Care AdvisorRebecca repliedJul 22, 4:41pmHi KonstantinosCan you give me any indication of a date it will be ready? it's a graduation gift, that I was hoping to give them on Saturday. I ordered this in early June so thought I had given plenty of time for production and delivery, even with an early July dispatch date.ThanksRebeccaKonstantinos repliedJul 22, 4:20pmGood afternoon RebeccaThank you for your email and order.First and foremost please accept my apologies for the delay and inconvenience this order has brought to you.Reviewing the production history, this order is currently with the production team being produced and we will have this out to you very soon.The moment that this order has been completed and sent, please be advised that our system will create and send you an automated dispatch confirmation to let you know that this item has been completed and sent.Kind regards,Konstantinos PetroulasCustomer Care AdvisorGeorgia repliedAug 3, 4:11pmGood Afternoon Rebecca,Thank you for your email and order.First and foremost please accept my apologies for the delay and inconvenience this order has brought to you.Reviewing the production history, this order is currently with the production team being produced and we will have this out to you very soon.The moment that this order has been completed and sent, please be advised that our system will create and send you an automated dispatch confirmation to let you know that this item has been completed and sent.Kind regards,Georgia TyteCustomer Care Advisor
All Customer Reviews (27)
Order never arrived. No responses to my emails. No refund. Honestly the worst customer service ever.
Do not use them unless you are happy to give away your hard earned cash.
Ordered a bag for my daughter realised it wouldn’t arrive in time for her birthday I advised toxic fox and received a refund straight away great customer service
My friend ordered onesies for my daughters for Christmas which are super cute, perfect gift! Unfortunately one of them has broken a zip but I contacted the customer service team who replied within 20 minutes, they apologised for the problem where polite and friendly!They are sending a replacement onesie so we are very happy with the service provided! I have purchased bags in the past which have always been excellent and will continue to purchase knowing if there is ever a problem they will resolve the problem quickly. Thank you ?
My order looked nothing like what I ordered - was told refunds/returns are not an option.. offered a discount code! Why would I want to spend more money on a website that did so bad? Plus the discount code wasn't actually given in the response that offered it ha.
Excellent customer service! Had a ‘moment’ and decided to change my avatars outfit after submitting the order, I received an email a few hours later showing me the change and asking if I was happy with it then a follow up email confirming the change had been made. Excellent!
My order arrived and was damaged. Within two minutes of my email I had a reply and the whole thing was resolved and my money refunded - excellent customer service
Nothing 'glitter effect' about the phone case!
'glitter effect' phone case which looks nothing remotely like glitter unless you call it purple with random white specks. Contacted customer service who refused a refund and offered me a discount code to buy something else. Already paid £24 for the phone case that will be going in the bin. Won't give them anymore money! Don't touch this company unless you want to pay over the odds to be left with products that aren't as described and rubbish quality!
Fantastic customer service, fast and efficient. I have used this site many times and they never disappoint. I would highly recommend to anyone wanting some cool personalised gifts which are very high quality and super cute!
Thank you toxicfox for a great product and the ease of rectifying our mistake ??
Terrible quality poor service can't handle large orders and only do one code at a time so 3.99 every order my headphones are terrible
Ordered from the business a couple of times, first was a book bag for my daughter which was lovely, good quality and lasted until she no longer needed it.The second is a chopping board for my mother in law, I’m awaiting its delivery and the team have have been very helpful with any of my queries.
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